Cancellation & Refunds

1. Who to contact

This policy covers AceLearningNow purchases made directly from Korek Production F.Z.E and forms part of the Terms of Service.

Service

AceLearningNow (ALN)

Legal operator

Korek Production F.Z.E

Business address

B.C. 1308559, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates

Registration

Ajman Free Zone Authority · Business licence no. 54975 · Registration no. 54975

Contact

help@acelearningnow.com

If billing management is unavailable or you cannot access the paying account, send a clear cancellation or refund request to the contact above. Include the account’s email address or username, plan, order date and receipt/transaction reference if available. Do not send a password, full card number or security code.

2. Monthly and annual subscriptions

Recurring plans charge every month or year, as selected, until cancelled. Cancel before the next renewal shown in the billing portal to prevent the next scheduled charge. Complete all confirmation steps and keep the confirmation. Cancellation normally takes effect at the end of the current paid period, and access continues until then; check the effective date shown.

Deleting an account, leaving a Team or Family group, or stopping use is not a substitute for cancelling a recurring payment. Closing shared access can affect learners, so the paying owner should cancel billing and review the effect on members.

3. One-time passes and codes

The Exam Season Pass is a single payment for 60 days starting on confirmed payment; it expires without renewal. It does not need a renewal cancellation. Refund rights can still apply. A manually issued code or promotional grant does not cancel an existing paid plan; its stated access conditions and expiry apply.

4. Changing your mind after a purchase

Depending on where you live, the law may give you a right to cancel an online purchase within a set period. Our 14-day promise below applies wherever you bought, and any longer or additional right under your local law still applies. Using ALN or ticking an ordinary terms box does not by itself waive those rights.

Our 14-day promise: individual consumers may request a full refund within 14 days after their initial paid order, including a one-time Exam Season Pass, even if they have started using ALN. The period runs from the day after the contract is made. This voluntary promise also applies to individual purchasers of Family, Pay for one learner or teacher-sponsored plans; school contracts have their own separately agreed terms. Any longer statutory right still applies.

This policy does not rely on a waiver of digital-content cancellation rights or a deduction for early use. If ALN later proposes either, the checkout flow, express requests/consents and durable confirmation must first meet the applicable requirements.

5. Renewals, faults and other refund requests

After the initial 14-day period, stopping renewal does not normally create a refund for a partly used period or a renewal already charged. This is subject to statutory rights and the exceptions below. Contact us promptly if a renewal was unexpected; we will consider the circumstances and applicable rights.

• If a charge is duplicated, incorrect or taken after a cancellation that should have stopped it, ask us to investigate and correct it.
• If paid content or a service is faulty, unavailable or not as described, you may be entitled to a correction, repeat performance, price reduction or refund under the law. The initial 14-day period does not limit these rights.
• If ALN permanently stops the paid service or withdraws it for its own convenience, we will refund the unused prepaid period.
• If a paid service is continuously unavailable or substantially unusable for seven days or more, you may cancel and receive the unused prepaid part of your plan. Shorter interruptions are handled fairly, case by case.
• Where law gives a cooling-off or refund right on renewal, we will honour it. We do not assume that the same statutory rules apply in every country or to every business purchase.

6. How refunds are processed

Approved refunds go to the original payment method unless you expressly agree otherwise and the law permits it, without an ALN refund fee. We send a 14-day refund within 14 days after receiving your cancellation notice; statutory refunds follow any applicable legal deadline. A bank or payment provider may take additional time to display it.

We will explain the amount and what happens to access. Refunding a cancelled initial purchase ends the corresponding paid entitlement; free access or other valid entitlements can remain. A refund does not delete your account. Contact us separately for a privacy/deletion request.

Refunding a one-time Exam Season Pass in full withdraws the remaining days of access automatically. A chargeback does the same, and access is restored if the payment is later upheld. A partial refund leaves access in place. Refunding a payment on a recurring plan does not by itself end that plan: the subscription must also be cancelled, after which the rules in section 2 apply.

How we handle a refund: the operator issues the refund through Stripe. If it covers a subscription payment, we cancel that subscription at the same time, so no further charges follow. You receive an email confirming the refund at the email address used at checkout, and we keep a record of it with our billing records.

7. Optional cancellation form

You can use this wording, but any clear statement of your decision is sufficient. Send it to the operator contact above; this page does not submit a request.